It means by user or client the person who buys an experience through our website. It means by host the person who offers his services (experiences)
If the cancellation is motivated by a force majeure cause such as surgery, death of a family member, etc, and it is duly justified, the custumer will recive the total experience´s refund.
If, on the other hand, the cancellation is not motivated by a force majeure cause, not refund will be made.
If the cancellation of the event is motivated by a force majeure cause, any penalty will be apply to the host.
Otherwise, 1 point will be added to the penalization scoring system. Somehow, when a host reach 3 points, his account will be automatically canceled and he won´t be able to publish experiences on the g-gait website anymore.
1 point is added for each cancellation by the host that is not justified by a force majeure cause.
A cancellation is considered when the host cancels one of his experiences, which concerns one or more users.
An email will be automatically sent to all registered users when a host cancels a date. In this mail you will be inform about the full refund, wich will be made within 15 working days.
The following cases of force majeure are considered: